VaporVM is an Atlassian authorized partner. Our team of experienced JIRA experts has assisted enterprise- level entities with the extensive JIRA Portfolio (Software, Service Desk & Core) including strategy, implementations, integrations, customization, migrations and support and maintenance.

The adoption of the agile approach and functionalities along multiple channels, has moved businesses to embrace the novel concept. JIRA professionals at VaporVM facilitate organizations in planning and tracking their projects through tailored solutions which are made even better with comprehensive support services.

Planning to improve your client services or optimizing your project management and tracking, then there is nothing better than JIRA; similarly, no service provider comes near to perfection as VaporVM does.

Our services:

  • Jira Software Licenses
  • Jira Development
  • Jira Consulting & Strategy
  • Implementations & Integrations
  • Migrations & Upgrades
  • 24×7 Support & Maintenance
  • Atlassian Software & Services
  • Confluence Software & Services

JIRA Core Features

Business project templates, Boards, Notifications Task details, Power search, Reports & Dashboards, Mobile availability and more. Users are provided with the freedom to track, analyze, structure information and scale up as the need arises.

Jira Software Features include

Scrum boards, Project and issue tracking, Kanban boards, Agile reporting, Backlog prioritization and sprint planning, flexible workflows, and a lot more. Offering organizations custom filters, developer tool integrations, over 1000 add-ons, customizable workflows, mobile apps and a wide range of integration options with rich APIs.

Jira Service Desk Features are inclusive of

Empowering customers to act on their own, Repetitive task automation alongside integration with Jira Software, ITIL certified, Extendable open platform with robust API and so much more. All of these features ensure enterprise-level entities deliver on SLAs, generate a knowledge base, report on valuable metrics, go mobile, collaborate in real-time and truly extend the entire service desk experience.

JIRA services

VaporVM can help enterprise level entities with a whole host of services related adopting and leveraging with any and all of the Jira tools (Software, Service Desk, Core). VaporVM’s Jira services are delivered by certified and experienced professionals.

These services are inclusive of

Software Resale – VaporVM is an authorized Atlassian software reseller able to sell licenses for all Jira and Atlassian products.

Strategy & Consulting – Our professionals not only provide guidance on the optimal way Jira should be set up within your IT stack, but also assist with Jira adoption and its leveraging throughout an organization.

Development & Customization – Out of the box is great, but VaporVM’s JIRA developers can make it even better, customizing Jira to meet even the most complex and demanding of needs.

Migrations & Upgrades – We help companies get on the latest version of Jira. Whether moving from another solution or up from an older version, VaporVM has the expertise to make sure the move is done quickly and securely.

Implementations – Getting Jira installed and set up to your organization’s specifications.

Integrations – Making Jira more connected within your IT stack and within your organization, so that data travels wider and decisions can be made faster saving both time and money.

Support & Maintenance – 24/7/365 support and maintenance, always available when needed without any disruptions.

Jira Strategy & Development

VaporVM offers Jira (Software, Service Desk, Core) strategy and development services delivered by certified Jira professionals.

VaporVM’s strategy services not only help companies optimize Jira within a company’s IT environment so that it achieves peak technical performance, but also provide guidance on how to harness the true capability of Jira throughout an organization, so that products are utilized as much as possible and in the correct manner to provide maximum efficiency.

Strategic IT Guidance

Implementation, Migration or Upgrade – Assisting companies in determining the optimal installation path, given their current state solution or if they are just getting started, so that the move or installation happens as quickly and correctly as possible all the while being secure.

Development, Customization & Integration – Performed by certified developers and systems integrators, helping to configure and connect Jira so that it can do exactly what is needed of it. Also to be connected to and communicate with as many systems and applications as possible to share and transmit data so that further efficiencies are achieved. Employing add-ons and taking advantage of APIs so that JIRA is feature-packed, high functioning, robust, flexible and able to scale as needed.

Support and Maintenance – Assisting with identifying and selecting the right level of support and maintenance package for your organization’s needs. Making sure your enterprise has both the coverage it wants and needs so that any emergency can be dealt with swiftly resulting in as little harm as possible while at the same time the company’s Jira instance is being proactively monitored and maintained.

Adoption, Leverage & Usage

VaporVM certified Jira experts can provide guidance and assistance with how best to adopt, leverage and use Jira products to get the absolute most out of them across the organization. From providing trainings and best practices to our expert knowledge of what works and what doesn’t in a given scenario, VaporVM is able to impart its years of experience for the benefit of your business, its people and customers. Ultimately helping to create a more agile enterprise that can plan, track and support in a far superior manner than it could in the past and against its competitors.

Jira Support & Maintenance

24x7x365 Jira Support

Our global Managed Services team is staffed around the clock with some best technology and Atlassian experts on the planet. Providing support via the OS: Caddie portal, our customer success team can deliver remote deskside support utilizing award winning remote tools that allow staff to share screens with clients in order to rapidly diagnose and resolve emergent issues.

Disaster Recovery

VaporVM can provide disaster recovery services inclusive of providing emergency hosting and support in the event that current service providers are unable to meet their obligations. Depending on the specific customer needs, we can commit to having a fully functional service restored with an alternate provider in as little as 30 minutes.

Environment Backup & Restore

VaporVM offers an automated cloud-based backup and restore process to ensure the environments we support are backed up offsite providing complete peace of mind and allowing us to engage our multi-cloud disaster recovery process should it be required.

Maintenance of Environments

Security Patching – VaporVM’s maintenance team ensures that all systems under management are patched, secured and aligned with current industry best practices for maintaining large scale production systems.

Vulnerability Scanning – We provide a regular scanning service using industry-grade tools to identify and isolate possible security vulnerabilities in subscription services.

Application Development Support Business – Drawing from the same resource pool as VaporVM’s Professional Services, Managed Services is able to ensure effortless provision of development services for clients. This may be in the form of bug fixes or, in some cases, a method for assisting clients in the implementation of a continuous improvement/continuous delivery solutions.

Static Source Code Analysis – VaporVM providea both automated and manual source code analysis to ensure that code is checked for errors (such as CRSF or SQL injection) before it enters a production environment, minimizing the risk of both downtime and possible exposure to potential compromise.

Code Review Analysis – VaporVM is able to act as a trusted third party in order to provide code audits and review, if needed. Selection from our global pool of experts, many of whom are heavily involved in contributing to the products themselves, we are able to offer a world-leading review process.

Architecture Review & Capacity Planning

Ensuring all environments are kept up to date with current best practices, this essential section of a Managed Services contract gives us the opportunity to continue the architectural discussion about the solutions and how it fits with the rapidly evolving business environment, both internal and external.

Service Management Review

VaporVM assigns a dedicated Managed Services Subscription Manager (SM) to act as the overall point of contact for each client’s MS account and related contracts. The SM is a resource focused entirely on client overall satisfaction and serves as an escalation point for issues and requests. In addition, the SM takes on the role of coordinating monthly meetings with clients to help oversee the smooth running of their MS account and contracts.

Why choose VaporVM?

  • Ability to promote and develop Lean and Agile principles, saving time and money
  • Atlassian Solutions Partner
  • Agile methodology employed for coding and developing solutions
  • Available 24×7 Jira support & maintenance by certified experts
  • Certified and authorized Jira & Atlassian software products reselle
  • Highly competitive rates for certified Jira and Atlassian experts
  • Cross-functional team of 100+ experts based in North America, Europe & Asia
  • A wide range of Jira integration delivery options available
  • Proven track record of successful Jira project delivery
  • Technical and strategic minded certified Jira developers on staff
  • Thorough quality assurance (QA) testing before “Go Live” events